Business FAQs

Q:  How do I update my business information?

A:  Use our form to update your business information.

Q:  Can I drop off my submeters during business hours for testing?

A:  Submeter testing is available by appointment only. Please contact our office to set up an appointment.

Q:  What if I suspect one of my submeters is working improperly?

A:  Give us a call, we can set up an inspection appointment.

Q:  Do I need to contact weights and measures when installing or removing a submeter device?

A:  Yes, we need the accurate count and location of installed submeters to ensure the property bill is accurate.

Q:  I had a service agent just install new scales in my store, are they ready for commercial transactions?

A:  Yes, we will be by to inspect and certify the scales at a later date.

Q:  Can any scale be used for measurement in commercial transactions or does it have to be a special scale?

A:  Only scales that have been approved for commercial use (type approved) may be used for commercial transactions. https://cdn.ncwm.com/userfiles/files/Resources/Consumer Information/Buying Scales Online.pdf