File complaint about inaccurate prices, scales, and gas pumps
Overcharged at checkout? Suspect a problem with a gas pump? Scale not weighing correctly? We’ll investigate!
We check the accuracy of packaged commodities, scanning devices, meters, scales, and gas pumps. We also test the quality of gasoline, diesel fuel, motor oil, and brake fluid.
We ensure fair and honest competition for industry and accurate value comparison for consumers.
Complaint forms
If you suspect you were overcharged, submit a complaint using one of the forms below.
Scanner
Incorrectly charged at checkout: Fill out a store scanner complaint form or call 1-866-SCANNER (722-6637)
Gas pump
Suspect a problem with a service station or fuel pump? Fill out service station complaint form.
Scale/device
Commercial devices such as scales and meters are required to be accurate. If you suspect an issue with a device, fill out the scale/device form.